Foodpanda is a popular online food ordering platform that provides customers a convenient way to order food from their favourite restaurants. However, there may come a time when you need to cancel an order you’ve placed on the platform. Whether you’ve changed your mind or made a mistake, cancelling an order on Foodpanda is a straightforward process. In this article, we will guide you through the steps you need to take to cancel an order on Foodpanda.
Step 1: Log in to Your Account
The first step in cancelling an order on Foodpanda is to log in to your account.
Step 2: Find Your Order
Once you’re logged in, you need to find the order you want to cancel. This can be done by checking your order history, which is located in the “My Orders” section of your account. Find the order you want to cancel, and click on it to view the order details.
Step 3: Contact Foodpanda Customer Service
Open the time window of your order and click on the “Help” section at the top of Foodpanda App. Simply click on the ”Can I cancel my order’‘. Give the reason why you are cancelling the order and select it. Now click on the ”Conform” Button.
Step 4: Confirm the Cancellation
Once you’ve done all the processes, you’ll receive a confirmation of the cancellation. This may take a few minutes. Once you’ve received the confirmation, the order will be cancelled, and the funds will be refunded to your account.
Conclusion
Cancelling an order on Foodpanda is a simple and straightforward process. Whether you’re cancelling within the cancellation window or after it has passed, you can easily cancel your order by following the steps outlined above. With Foodpanda’s helpful customer service, you can be confident that your order will be cancelled promptly and efficiently.
FAQs
- How long does it take to cancel an order on Foodpanda?
The time it takes to cancel an order on Foodpanda depends on when you’re cancelling. If you’re cancelling within the cancellation window, the process should only take a few minutes. However, if you’re cancelling after the cancellation window has passed, it may take longer as you’ll need to contact Foodpanda customer service.
- Will I be refunded if I cancel my order on Foodpanda?
Yes, you’ll receive a full refund if you cancel your order on Foodpanda. The funds will be refunded to your account once the cancellation has been confirmed.
- Can I cancel an order on Foodpanda if I’ve already paid for it?
Yes, you can cancel an order on Foodpanda even if you’ve already paid for it. The funds will be refunded to your account once the cancellation has been confirmed.
- Can I cancel an order on Foodpanda after the restaurant has started preparing it?
It may not be possible to cancel an order on Foodpanda once the restaurant has started preparing it. If this is the case, you’ll need to contact Foodpanda customer service to see if there’s anything that can be done.